Summary: Chatbots are transforming the way we engage, communicate and interact. Jamie will talk about how Chatbots work, using artificial intelligence and natural language processing (NLP) to engage users in meaningful conversations. Jamie will look at ways of testing a Chatbot and what we can learn from this experience. This presentation will feature a demo comparing an innovative Chatbot with a more basic equivalent.

Bio: Jamie Renehan is a Senior Analytics Manager, Professional Scrum Master and ACCA qualified accountant with 17 years experience across Financial Services, Data and Analytics using Agile Methodologies. Jamie leads the Advanced Analytics team at Bank of Ireland, working with rich Big Data sets using the latest Data Science & Analytics tools to provide actionable insights and recommendations to senior stakeholders, supporting data-driven business transformation.